On March 23, at about 5:25 p.m., we got a phone call that no parent wants to get. Our 12-year-old son, Tristan, had been badly hurt in a bicycle accident. He told us he was having trouble walking and breathing. Our hearts sank – we rushed to pick him up and took him straight to Northern Inyo Hospital’s (NIH) emergency room.
Tristan was admitted to NIH for about a week. From our first encounter at the ER, we knew we were in good hands. In our rush to get to the hospital, we left Tristan’s insurance card behind, but the ER clerk straightened everything out – this was so reassuring in a time of crisis. The doctor and surgeon were professional and caring, plus they spoke to our son in his own language, in a way he could understand, and they explained everything.
Every step of the way, everyone was so involved – CT Scan, X-Ray, Respiratory, Nursing and Dietary – literally a whole team of skilled people working with us to help our son get better. The NIH healthcare team also took care of our family, as well. Their skill and compassion alleviated our fears, giving us a sense of comfort.
Our son is doing great now – thanks to everyone at NIH. We are proud of our community hospital and would recommend it as the healthcare provider of choice to our friends and family.
We want to send a big thank you to all of the wonderful staff that helped our family. We won’t forget you.
Robert Cano Valle & Debra Pooley,