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Help Paying Your Bill

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Overview

Welcome to Northern Inyo Healthcare District's Credit and Billing Information Center. We are here to help you. We accept many major private insurance plans, as well as Medicare, Medi-Cal, and a number of several other government programs.

If you have insurance, we will file your insurance claim for you if we are provided with complete and accurate information. Please remember you are responsible for policy deductibles, co-payments, co-insurance, and charges not covered by your insurer.

Please check your insurance plan or contact your insurance company directly to understand your specific requirements and limits. During your care, we are here to assist you with any needed authorizations.

As a reminder, we bill for:

  • Northern Inyo Hospital Services
  • All Northern Inyo Healthcare Clinics:
  • Hospital-based pathologists, radiologists, and anesthesiologists

Outside service providers, ambulances, and outside reference laboratories such as Lab Corp, will bill you separately for their services.

Financial Assistance & Charity Care Policy

This policy helps people who do not have enough money or insurance get the medical care they need at Northern Inyo Healthcare District (NIHD). It explains who can get financial help, how to apply, and how NIHD decides who qualifies. It also tells patients about discounts and how to find out the cost of their care. The policy follows state and national rules and does not change agreements with insurance companies.

NIHD helps patients who need medical care but have trouble paying. Some people can get free or discounted care depending on their income and financial situation.

  • Full Charity Care: Free care for those earning 100% or less of the Federal Poverty Guidelines.
  • Partial Charity Care: Discounts of 55%–90% are available for those earning between 101% and 400% of the poverty guidelines.
  • Special Circumstances Charity Care: This program provides financial aid on a case-by-case basis for those facing unique hardships (e.g., bankruptcy, homelessness, or deceased patients with no estate).
  • Catastrophic Charity Care: Large discounts if medical bills exceed 30% of a person’s income.
  • High Medical Cost Charity Care: Full discounts are available for insured patients with excessive medical bills and for patients without insurance discounts.
  • Uninsured Patient Discount: This is an automatic 30% discount for uninsured patients who do not qualify for other charity or discount programs.
  • Extended Payment Plan: Patients can set up monthly payment plans, with payments capped at 10% of their monthly income.
  • Caps on Patient Bills: Eligible patients will not be charged more than Medicare or Medi-Cal typically pay.

The goal is to make sure everyone can get the medical care they need, even if they do not have enough money to pay.

Eligibility

Northern Inyo Healthcare District (NIHD) offers financial assistance and charity care for eligible patients who need emergency or medically necessary healthcare services.

You may qualify for free or discounted care if your or your family's income is at or below 400% of the Federal Poverty Level. We offer discounts for certain high-cost coverage, catastrophic care, uninsured patient discounts, and flexible payment plans.

To learn more or get a copy of our Financial Assistance and Charity Care Policy, you can:

  • Call our Credit and Billing Department at (760) 873-2097
  • Email us at Credit.Billing@nih.org
  • Download a pdf of the policy below (Helpful Resource Links)

How to Apply for Financial Assistance or Charity Care

Applying for financial assistance is simple! You can get the application:

  • In person at our Credit and Billing Office, 150 Pioneer Lane, Bishop, CA 93514
  • By email request: Credit.Billing@nih.org
  • Download the application below (Helpful Resource Links)

Need help? Reach out ̶ we are happy to assist you!

Helpful Resource Links

All of the following are downloadable PDFs. Please note: Accessible documents for vision and other impairments will be available Monday, March 17, 2025.

Help in Your Language

Hospital Bill Complaint Program

The patient or patient's authorized representative may file a complaint through the Department's Hospital Bill Complaint Program online patient complaint portal by visiting the Department's website at HospitalBillComplaintProgram.hcai.ca.gov, or by mail to the Department of Health Care Access and Information, Hospital Bill Complaint Program, located at 2020 West El Camino Avenue, Suite 1101, Sacramento, CA 95833.

Help Paying Your Bill

There are free consumer advocacy organizations that will help you understand the billing and payment process. Call the Health Consumer Alliance at (888) 804-3536 or go to healthconsumer.org for more information.

Contact for Information and Assistance

Get additional information from the NIHD Credit and Billing Department, Monday through Friday, 8:30 a.m. to 4 p.m., by:

  • Calling (760) 873-2097
  • Emailing Credit.Billing@nih.org
  • Visiting the Credit and Billing Information Office at Northern Inyo Hospital at 150 Pioneer Lane, Bishop, CA 93514

Online Bill Pay

Payments for the hospital, diagnostic imaging, rehabilitation services, and all of our outpatient clinics may be made here by credit or debit card.

Please note all information is kept secure and confidential. All payments are via a secure server.

Med Plan Services

If you are paying for services received from May 17, 2021 to current click the button below:

Online Bill Pay

If you have questions regarding your bill or payment, please call:
Credit & Billing Information Office
(760) 873-2097
Monday-Friday, 8:30 a.m. to 4 p.m.