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NIHD Patient & Visitor Experience

At Northern Inyo Healthcare our priority is your health and safety. COVID-19 has brought many challenges however we are committed to providing you with the highest standard of care. To help protect you and our staff we have adopted protocols based on Center for Disease Control (CDC) and California Department of Public Health (CHPH) guidelines.

Here is a list of some of the safety measures that you can expect to encounter:

  • When arriving at the hospital or clinics you will be greeted by a staff member who will take your temperature and ask you if you have had any COVID-19 like symptoms recently.
  • Everyone is required to wear a mask or cloth face covering at all times. If you do not have a mask or face covering please let our staff know and we will gladly provide you with one.
  • Prior to certain procedures or tests you may be asked to undergo a COVID-19 test.

Visitor Guidelines

As of March 25, 2021
Patient Population COVID-19 Positive or PUI All Other Patients
Emergency Room No Visitors Permitted ** No Visitors Permitted **
Adult No Visitors Permitted ** One Designated Support Person**
Ambulatory No Visitors Permitted ** No Visitors Permitted **


** Except for below patient populations

The following visitation guidelines continue to be recommended by CDPH for specific populations regardless of the county positivity rate.

Pediatric Patients

  • Visitors are essential for the mental health of pediatric patients. CDPH recommends that pediatric patients be allowed two support persons at a time.
  • In the case of prolonged hospitalization, the facility should permit two designated support persons for pediatric patients.

Labor and Delivery Patients

  • The presence of a partner or support person is essential to the mental health of patients who are in labor and delivery. CDPH recommends that up to two support persons be allowed to be present with the patient. In addition to the support person, CDPH recommends that a doula, if desired by the patient, be permitted to be present if prior arrangements have been made with the hospital and the doula complies with hospital PPE and infection control guidelines.

Surgery Patients

  • The presence of a visitor is essential to the well-being of surgery patients. CDPH recommends that up to two visitors be permitted until the patient is taken into prep (provided social distancing can be accomplished), and up to two visitors when the patient is in recovery and preparing for discharge.

    Patients at End-of-Life

    • Visitors are essential to the mental health of patients who are at end-of-life. For their continued mental health, and well-being, CDPH recommends that up to two visitors be allowed to be present with the patient; a single visitor does not need to be designated.

    Patients with Physical, Intellectual, and/or Developmental Disabilities and Patients with Cognitive Impairments

    • The presence of a support person is essential to patients with physical, intellectual, and/or developmental disabilities and patients with cognitive impairments. CDPH recommends that up to two support persons be allowed to be present with the patient.
    • For patients, especially with prolonged hospitalization, the patient or family/patient representative may designate two support persons.

    Students Obtaining Clinical Experience

    • CDPH supports efforts to ensure that new nurses and other professionals coming into the healthcare workforce are able to obtain necessary clinical experience. CDPH encourages students obtaining their clinical experience be permitted to enter the facility if they meet the CDC guidelines for healthcare workers to maintain the workforce needed during this pandemic.

    Further CDPH Recommendations for Visitors

    • All visitors and support persons must stay in the patient’s room.
    • Visitors and support persons must be screened by the facility upon entry for fever and COVID-19 symptoms, and be asymptomatic for COVID-19 and not be a suspected or recently confirmed case.
    • Visitors and support persons must wear a cloth or surgical face mask upon entry and at all times within the facility, and must comply with any health facility instructions on PPE and infection control practices while in the District.

    Enhanced Sanitationsanitizing hospital room

    • Extra sanitation of all public areas multiple times daily with enhanced chemicals per CDC guidelines.
    • Use of electrostatic sprayers.
    • Convenient hand sanitizing stations throughout the hospital.