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NIHD Patient & Visitor Experience

At Northern Inyo Healthcare our priority is your health and safety. COVID-19 has brought many challenges however we are committed to providing you with the highest standard of care. To help protect you and our staff we have adopted protocols based on Center for Disease Control (CDC) and California Department of Public Health (CHPH) guidelines.

Here is a list of some of the safety measures that you can expect to encounter:

  • When arriving at the hospital or clinics you will be greeted by a staff member who will take your temperature and ask you if you have had any COVID-19 like symptoms recently.
  • Everyone is required to wear a mask or cloth face covering at all times. If you do not have a mask or face covering please let our staff know and we will gladly provide you with one.
  • We have limited the number of people in waiting rooms and other common spaces to allow for at least six feet of social distancing.
  • Visitors are limited to one person for patients admitted to the hospital. This dedicated person will be the only individual allowed to visit the patient for the duration of their hospitalization.
  • With the exception of guardians accompanying minors, no visitors are allowed in the outpatient clinics or the emergency department.
  • Prior to certain procedures or tests you may be asked to undergo a COVID-19 test.

Visitor Guidelines

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As of December 16, 2020
Patient Population COVID-19 Positive or PUI All Other Patients
Emergency Room No Visitors Permitted ** No Visitors Permitted **
Obstetric One Support One Support & Doula
Pediatric Two designated support
persons for pediatric patients,
provided that only one visitor
is present at a time
Two designated support
persons for pediatric patients,
provided that only one visitor
is present at a time
Adult No Visitors Permitted ** One Designated Support Person**
Ambulatory No Visitors Permitted ** No Visitors Permitted **


** Except for below patient populations

The following visitation guidelines continue to be recommended by CDPH for specific populations regardless of the county positivity rate.

Pediatric Patients

  • Visitors are essential for the mental health of pediatric patients. CDPH recommends that pediatric patients be allowed one support person.
  • In the case of prolonged hospitalization, the facility should permit two designated support persons for pediatric patients, provided that only one visitor is present at a time.
  • For NICU and PICU patients, the facility should permit two designated support persons that may visit at the same time.

Labor and Delivery Patients

  • The presence of a partner or support person is essential to the mental health of patients who are in labor and delivery. CDPH recommends that one support person be allowed to be present with the patient. In addition to the support person, CDPH recommends that a doula, if desired by the patient, be permitted to be present if prior arrangements have been made with the hospital and the doula complies with hospital PPE and infection control guidelines.

Patients at End-of-Life

  • Visitors are essential to the mental health of patients who are at end-of-life. For their continued mental health, and well-being, CDPH recommends that one visitor be allowed to be present with the patient; a single visitor does not need to be designated, provided that only one visitor is present at a time.

Patients with Physical, Intellectual, and/or Developmental Disabilities and Patients with Cognitive Impairments

  • The presence of a support person is essential to patients with physical, intellectual, and/or developmental disabilities and patients with cognitive impairments. CDPH recommends that one support person be allowed to be present with the patient.
  • For patients, especially with prolonged hospitalization, the patient or family/patient representative may designate two support people, but only one support person may be present at a time.

Further CDPH Recommendations for Visitors

  • All visitors and support persons must stay in the patient’s room
  • Visitors and support persons should be screened by the facility upon entry for fever and COVID-19 symptoms, and be asymptomatic for COVID-19 and not be a suspected or recently confirmed case
  • Visitors and support persons must wear a face covering upon entry and at all times within the facility, and must comply with any health facility instructions on PPE and infection control practices while in the district

Enhanced Sanitationsanitizing hospital room

  • Extra sanitation of all public areas multiple times daily with enhanced chemicals per CDC guidelines.
  • Use of electrostatic sprayers.
  • Convenient hand sanitizing stations throughout the hospital.